Why do I get blocked by the firewall?

December 28, 2017

As part of our server security policy, we maintain robust firewall rules to prevent unauthorized access to your website and our servers. If the firewall detects a number of incorrect password entries it will assume a third party is trying to gain access and then block that IP address from accessing the website or any other resources hosted by DevUp. If you enter your username or password incorrectly into your Website, Email, Control Panel or FTP you will be blocked. If you have forgotten your password please contact support and we’ll assist before you get blocked.  If you are already blocked, you can unblock your IP using our IP Unblock Tool.