Emergency Service Request

Something is on FIRE!!

This level of support garners the highest priority with DevUp but also has the most responsibility for you as the customer. We treat Emergency requests as real emergencies and we try and drop everything (where possible) to get the issue resolved. Please make sure the issue requires the weight of an emergency request – if it can wait until tomorrow, please use the Important Service request process.

Steps to Follow

Gather as much information as you can, this helps us fix things fast!
- Screenshots, Error Messages, Steps to replicate the problem if possible
Relay your issue using the service request form below
You may not immediately get a response from our team, but we will be looking at your issue within 15 minutes and will get in touch whether we have a solution or not
If you do not receive a response within 15 minutes, please call the main DevUp phone number (647) 490-5055 and press 5 for emergency service
1. Requests are answered by a Canada-based after-hours call center, and our Development Ninjas are contacted immediately

Terms

Name*
First Last
Company Name*
Email*
Phone
Message*
Affirmation*
- I read and understand the Emergency Service requirements and terms listed at the beginning of this form. I confirm that I am authorized to make this request, which could incur charges per the DevUp account agreement. These charges are non-refundable.
File
Max. file size: 1,000 MB.

Emergency Service Request

Something is on FIRE!!

We have been happily working with the principles at DevUp for decades.

Nick and Rob are personable, solutions-oriented and easy to work with.

I am happy and proud to be Nicholas MacLeod’s first client.

The guys at DevUp are amazing to work with.